Patient Access Center, Partially Remote, M-F 9:30AM-6:00PM
About The Position
The Patient Access Scheduling Agent serves as the front door for patients seeking access to the right care, at the right time, with the right provider. The agent performs complex scheduling activities and provides exceptional patient service to help patients obtain needed care. This is a partially remote position with a Monday-through-Friday day schedule from 9:30 a.m. to 6:00 p.m., totaling 40 hours per week. The position requires a high school diploma. An associate’s degree in business or a healthcare-related field is preferred. Required skills include English speaking, reading, and writing proficiency, as well as strong interpersonal and communication skills. Previous scheduling or phone customer service experience, healthcare organization experience, and bilingual skills are preferred.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in business or a healthcare-related field.
- Previous scheduling and/or phone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Collect information needed for the financial aspects of medical care, including patient demographics, insurance information, and account guarantor details.
- Process updates and corrections to patient insurance and demographic information.
- Collect patient liabilities before or on the date of service, as appropriate.
- Obtain medical records from outside healthcare organizations based on appointment visit type so providers have the necessary information to provide care.
- Schedule in-office procedures, including coordinating both the appointment and the room where the procedure will take place.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
