Patient Access Schedule Agent, Partially Remote, M-F 9:30AM-6:00PM
About The Position
The Patient Access Scheduling Agent is the front door for patients to secure access to the right care, at the right time, with the right provider. The role performs complex scheduling activities and provides exceptional patient service to help patients access the care they need. The position is partially remote and is scheduled Monday through Friday, 9:30 a.m. to 6:00 p.m., for 40 hours per week. It is non-exempt and represented by SHARE (State Healthcare and Research Employees). The hiring range is $20.94–$29.27, based on a full-time schedule of 40 hours per week; compensation may vary with scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in business or a healthcare-related field.
- Previous scheduling and/or phone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Collect information needed for the financial aspects of care, including patient demographics, insurance information, and account guarantor details; process updates and corrections to insurance and demographic information; and collect patient liabilities when appropriate.
- Obtain medical records from outside healthcare organizations based on appointment visit type so providers have necessary information for care.
- Schedule in-office procedures, including coordinating both the appointment and the room where the procedure will take place.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
