Patient Access Schedule Agent, Partially Remote, 9:30am - 6:00pm
About The Position
The Patient Access Scheduling Agent is the front door for patients seeking access to the right care, at the right time, with the right provider. The agent performs complex scheduling activities and provides exceptional patient service. This position is partially remote and is scheduled Monday through Friday, 9:30 a.m. to 6:00 p.m., for 40 hours per week. The role includes coordinating appointments across providers, clinics, departments, practices, and campuses; collecting and updating patient and insurance information; obtaining outside medical records; and arranging in-office procedures. The agent uses knowledge of treatment areas and the sequence of related procedures and services to help make effective use of clinicians’ time, patients’ time, equipment, and facilities. The position is non-exempt and represented by SHARE (State Healthcare and Research Employees). The hiring range is $20.94–$29.27, based on a full-time schedule of 40 hours per week. A signing bonus may be available; eligibility is confirmed by the Recruitment Team during the interview process.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in business or a healthcare-related field.
- Previous scheduling and/or telephone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Collect information needed for the financial aspects of care, including patient demographics, insurance information, and account guarantor; update and correct demographic and insurance information; and collect patient liabilities when appropriate.
- Obtain medical records from outside healthcare organizations based on appointment visit type so providers have necessary information.
- Schedule in-office procedures, including the appointment and, when needed, the room where the procedure will take place.
- Apply knowledge of treatment areas and the priorities and sequence of related procedures, tests, and primary care services.
- Prioritize visits and services to support efficient use of clinical staff, patient time, equipment, and facilities.
- Comply with departmental policies, procedures, objectives, and health and safety requirements.
- Attend meetings, conferences, and seminars as required or directed.
- Use quality improvement practices in daily operations.
- Demonstrate respect for diverse views and contribute to a professional, tolerant, civil, and accepting environment for employees, patients, and visitors.
- Maintain regular, reliable, and predictable attendance.
- Perform other similar and related duties as required or directed.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
