Patient Access Center, Partially Remote, M-F 9:30AM-6:00PM
UMass Memorial Health•Worcester, MA
•$21 - $29•Hybrid
About The Position
The Patient Access Scheduling Agent serves as the front door for patients seeking access to the right care, at the right time, with the right provider. The role performs complex scheduling activities and provides exceptional patient service. The position is partially remote and scheduled Monday through Friday, 9:30 a.m. to 6:00 p.m., for 40 hours per week.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in business or a healthcare-related field.
- Previous scheduling and/or phone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Obtain and update patient demographic, insurance, and guarantor information as part of scheduling; collect patient liabilities before or on the date of service, as appropriate.
- Obtain medical records from outside healthcare organizations based on appointment visit type so providers have the information needed to deliver care.
- Schedule in-office procedures, including arranging both the appointment and the room where the procedure will take place.
Benefits
- A signing bonus may be available; eligibility will be confirmed by a member of the Recruitment Team during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
