Patient Access Schedule Agent, Partially Remote, 9:30am-6:00pm
About The Position
The Patient Access Schedule Agent handles appointment scheduling for patients, families, and referring providers across multiple providers, clinics, departments, practices, and campuses. The role also makes outbound calls to schedule appointments with specialists and subspecialists. During scheduling, the agent obtains patient demographic, insurance, and guarantor information; updates and corrects demographic and insurance records; and collects patient liabilities when appropriate. Depending on the appointment type, the agent obtains medical records from outside healthcare organizations. The position also schedules in-office procedures and, when needed, the rooms where procedures will take place. This is a non-exempt position with a Monday-through-Friday schedule of 9:30 a.m. to 6:00 p.m. The listed hiring range is $20.94–$29.27 based on a full-time, 40-hour weekly schedule; compensation for part-time or reduced schedules is prorated. A signing bonus may be available, with eligibility confirmed during the interview process.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in business or a healthcare-related field.
- Previous scheduling and/or phone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming phone calls from patients, families, and referring providers to schedule appointments.
- Schedule appointments across multiple providers, clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Collect patient demographic, insurance, and account guarantor information during appointment scheduling.
- Process updates and corrections to patient insurance and demographic information.
- Collect patient liabilities before or on the date of service, as appropriate.
- Obtain medical records from outside healthcare organizations when needed for the appointment visit type.
- Schedule in-office procedures and, when required, the rooms where the procedures will take place.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
