Patient Access Schedule Agent, Partially Remote M-F 8A-430P
About The Position
The Patient Access Schedule Agent handles appointment scheduling for patients, families, and referring providers across multiple providers, clinics, departments, practices, and campuses. The role also makes outbound calls to schedule specialist and subspecialist appointments. During scheduling, the agent gathers and updates patient demographic, insurance, and guarantor information; collects patient liabilities as appropriate; obtains outside medical records based on the visit type; and schedules in-office procedures and the rooms where they will take place. The position is listed as partially remote and is scheduled Monday through Friday, 8:30 AM to 5:00 PM, for 40 hours per week.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in business or a healthcare-related field.
- Previous scheduling and/or phone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Gather patient demographic, insurance, and account guarantor information needed for the financial aspects of care.
- Process updates and corrections to patient insurance and demographic information.
- Collect patient liabilities before or on the date of service, as appropriate.
- Obtain medical records from outside healthcare organizations based on appointment visit type.
- Schedule in-office procedures and the rooms in which they will take place.
Benefits
- A signing bonus may be available; eligibility will be confirmed by a member of the Recruitment Team during the interview process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
