Patient Access Scheduler, Partially Remote, M-F 9:00am - 5:30pm
UMass Memorial Health•Worcester, MA
•$21 - $29•Hybrid
About The Position
The Patient Access Scheduling Agent is the front door for patients seeking access to the right care, at the right time, with the right provider. The role performs complex scheduling activities and provides exceptional patient service. The position is scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m., for 40 hours per week, and is described as partially remote.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in a business or healthcare-related field.
- Previous scheduling and/or telephone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming calls from patients, families, and referring providers to schedule appointments with providers across clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Collect and update patient demographic, insurance, and guarantor information needed for the financial aspects of care.
- Collect patient liabilities before or on the date of service, as appropriate.
- Obtain medical records from outside healthcare organizations based on appointment visit type.
- Schedule in-office procedures and, when needed, reserve the room where the procedure will take place.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
