Patient Access Schedule Agent, Partially Remote, M - F 8:30am-5:00pm
About The Position
The Patient Access Scheduling Agent is the front door for patients seeking access to the right care, at the right time, with the right provider. The agent performs complex scheduling activities and provides exceptional patient service. This is a partially remote, non-exempt position with a Monday through Friday schedule from 8:30 a.m. to 5:00 p.m., totaling 40 hours per week. The role is part of the Patient Access Center and is represented by SHARE (State Healthcare and Research Employees). The position handles scheduling across multiple providers, clinics, departments, practices, and campuses. It also supports the financial and administrative aspects of care, obtains outside medical records when needed, schedules in-office procedures and procedure rooms, and applies knowledge of treatment areas and the sequencing of related services. A signing bonus may be available; eligibility will be confirmed during the interview process.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in business or a healthcare-related field.
- Previous scheduling and/or phone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Obtain patient demographic, insurance, and guarantor information during scheduling; process updates and corrections; and collect patient liabilities before or on the date of service when appropriate.
- Secure medical records from outside healthcare organizations based on appointment visit type so providers have the information needed to provide care.
- Schedule in-office procedures, such as biopsies, including scheduling the room where the procedure will take place when needed.
- Apply knowledge of multiple treatment areas and the priority and sequence of related procedures, tests, and primary care services.
- Prioritize visits and services to support efficient use of clinical staff, patient time, equipment, and facilities.
- Comply with departmental policies, procedures, objectives, and applicable health and safety regulations.
- Attend meetings, conferences, and seminars as required or directed.
- Use Quality Improvement in daily operations.
- Demonstrate respect, professionalism, tolerance, civility, and acceptance toward employees, patients, and visitors.
- Maintain regular, reliable, and predictable attendance.
- Perform other similar and related duties as required or directed.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
