Patient Access Schedule Agent, Partially Remote, 9:30am-6:00pm
About The Position
The Patient Access Schedule Agent handles incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses. The agent also makes outbound calls to schedule appointments with specialists and subspecialists. During appointment scheduling, the agent gathers information needed for the financial aspects of care, including patient demographics, insurance information, and account guarantor details. The agent updates and corrects demographic and insurance information and collects patient liabilities before or on the date of service, as appropriate. Depending on the visit type, the agent obtains medical records from outside healthcare organizations so providers have the information needed to deliver care. The role also schedules in-office procedures and, when needed, the rooms where they will take place. This is a 40-hour-per-week, non-exempt position with a Monday-through-Friday schedule from 9:30 a.m. to 6:00 p.m. The position is partially remote. The hiring range is $20.94 to $29.27, with the final offer based on scheduled hours, experience, skills, qualifications, and internal equity considerations. A signing bonus may be available; eligibility will be confirmed during the interview process.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in business or a healthcare-related field.
- Previous scheduling and/or phone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses.
- Make outbound calls to patients to schedule appointments with specialists and subspecialists.
- Gather patient demographic, insurance, and account guarantor information needed for the financial aspects of care.
- Process updates and corrections to patient insurance and demographic information.
- Collect patient liabilities before or on the date of service, as appropriate.
- Obtain medical records from outside healthcare organizations based on appointment visit type.
- Schedule in-office procedures and, as needed, the rooms where procedures will take place.
Benefits
- A signing bonus may be available, subject to eligibility confirmation during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
