Patient Access Schedule Agent, Partially Remote, M - F 9:00am-5:30pm
About The Position
The Patient Access Scheduling Agent is the front door for patients to secure access to the right care, at the right time, with the right provider. The agent performs complex scheduling activities and provides exceptional patient service. This partially remote position is scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m., for 40 hours per week. The position handles scheduling across multiple providers, clinics, departments, practices, and campuses. It also gathers and updates patient demographic and insurance information, collects patient liabilities as appropriate, obtains outside medical records, and schedules in-office procedures and related rooms. The agent applies knowledge of treatment areas and the priority and sequence of procedures, tests, and primary care services to coordinate care and support efficient use of clinical staff, patient time, equipment, and facilities. The role follows departmental policies and procedures, participates in meetings and training as required, applies quality improvement in daily operations, complies with health and safety requirements, demonstrates respect and professionalism, and maintains reliable attendance. Other similar duties may be assigned. All responsibilities are essential job functions.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in business or a healthcare-related field.
- Previous scheduling and/or phone customer service experience.
- Previous experience in a health care organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Gather patient demographic, insurance, and guarantor information needed for the financial aspects of care; process updates and corrections to patient insurance and demographic information.
- Collect patient liabilities before or on the date of service, as appropriate.
- Obtain medical records from outside health care organizations based on appointment visit type.
- Schedule in-office procedures and, when needed, reserve the room where the procedure will take place.
- Apply knowledge of multiple treatment areas and the priority and sequence of related procedures, tests, and primary care services.
- Prioritize visits and services to support efficient use of physician clinical staff, patient time, equipment, and facilities.
- Comply with departmental policies, procedures, objectives, and health and safety regulations.
- Attend meetings, conferences, and seminars as required or directed.
- Demonstrate quality improvement in daily operations.
- Support a professional, respectful, tolerant, civil, and accepting environment for employees, patients, and visitors.
- Maintain regular, reliable, and predictable attendance.
- Perform other similar and related duties as required or directed.
Benefits
- A signing bonus may be available; eligibility will be confirmed by a Recruitment Team member during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
