Patient Access Representative | Full-Time Day Shift (21143)

Bergen New Bridge Medical Center • Paramus, NJ

1d

About The Position

Bergen New Bridge Medical Center is seeking a Patient Access Representative to support patient registration and access services across all areas of Patient Access. The role involves contact with patients and hospital staff and requires accurate handling of patient demographic, financial, and insurance information, along with professional, timely, caring, and respectful customer service.

The representative accepts reservations and processes admissions, discharges, and transfers for hospital, clinic, same-day surgery (SDS), emergency department, behavioral health, skilled nursing facility, and other services. The position also supports bed assignments and census reconciliation, routes admission forms, facilitates financial clearance, collects deposits, and maintains accurate logs and records. The employee follows departmental policies and standards, participates in education and cross-training, and performs other duties assigned to support the department and organization.

Requirements

• One to three years of customer service experience.
• Prior registration knowledge.
• Typing speed of 50+ words per minute.
• Must pass an alphanumeric skills test.
• Good oral and written communication skills.
• Prior medical terminology knowledge.
• Good interpersonal skills.
• Ability to speak, read, and write English to the extent required by the position.
• High school graduation.

Nice To Haves

• Some college preferred.
• Bilingual ability preferred.

Responsibilities

• Accept reservations for hospital admissions, clinic visits, same-day surgery, emergency department, and behavioral health services.
• Enter information in Paragon and complete appropriate forms.
• Obtain, record, verify, and update patients’ demographic, financial, and insurance information.
• Scan required documents, when available, such as identification, insurance cards, consents, and eligibility information into ILE.
• Contact insurance companies to notify them of patient admissions to behavioral health units on behalf of emergency department clinical staff.
• Refer self-pay patients to the appropriate ARMDS representative to determine eligibility for Medicaid or Charity Care.
• Obtain financial clearance and approval for patients seeking ambulatory or outpatient psychiatric services; ensure self-pay patients receive a clearance slip from Credit and Collections with the appropriate payment plan noted.
• Admit, discharge, and transfer patients to and from units and services including the emergency room, skilled nursing facility, psychiatric services, and same-day surgery.
• Coordinate acute care bed assignments with nursing based on sex, diagnosis, acuity, and age; behavioral health beds are assigned by the Access Center and emergency department nursing staff.
• Maintain accurate bed census and statistics and reconcile census with each unit in the morning, patient by patient and bed by bed.
• Route admission forms to appropriate departments.
• Ensure discharge orders have a discharge disposition and that service and plan codes are correctly selected when patient status is transferred.
• Collect payments for deposits toward deductibles and co-insurance.
• Provide timely, professional, caring, respectful, patient, helpful, flexible, knowledgeable, confident, and pleasant customer service.
• Maintain departmental policies and procedures, objectives, quality assurance, safety, environmental, and infection control standards; identify policy and procedure gaps and create necessary policies and procedures to address them.
• Understand and adhere to the Medical Center’s Code of Conduct and be familiar with its Mission, Vision, and Values Statements.
• Notify a supervisor about admissions that do not meet hospital financial policy.
• Maintain accurate logs, including census and outpatient ambulatory logs.
• Participate in educational programs and in-service meetings.
• Cross-train in as many Patient Access divisions as possible, excluding Central Scheduling.
• Answer telephone calls using proper telephone etiquette.
• Perform other duties as assigned to support the department and organization.

Benefits

• Comprehensive benefits package.
• Medical, dental, and vision plans.
• Generous time-off policy, including vacation days, personal time, sick leave, and nine paid holidays.
• Tuition reimbursement.
• Continuing education programs.
• Work-life balance support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED