Patient Access Representative, Full Time, Day Shifts

Hialeah Hospital•Hialeah, FL

About The Position

Responsible for effectively processing patient registrations by verifying, updating, and collecting demographic and financial data for applicable hospital departments. The representative greets and directs patients and visitors, obtains and updates patient information, explains financial responsibility and potential solutions, and obtains signatures and distributes required forms. The role requires accurate use of policies, procedures, tools, software, websites, and applicable CMS guidelines. It also involves collaboration with coworkers and hospital departments and providing respectful, courteous service to patients, families, visitors, and employees while recognizing cultural diversity. The representative meets performance standards for registration quality, point-of-service collections, confidentiality, and customer service, and performs other duties as assigned. Hialeah Hospital is a 378-bed acute care hospital serving the Hialeah, Florida community since 1951. The hospital describes its commitment as providing compassionate, safe, high-quality care in the right place and at the right time.

Requirements

Excellent customer service and communication skills.
Ability to discuss and collect patient financial responsibility.
Ability to work in various environments, including the Emergency Department, Central Registration, and bedside registration.
Ability to work independently, prioritize, and multitask.
High school diploma or equivalent required.
Knowledge of medical terminology and/or insurance.
Experience with Microsoft Office and/or medical systems such as Meditech.

Nice To Haves

One to two years of relevant experience preferred.
Bilingual; Spanish-speaking preferred.

Responsibilities

Process patient registrations by verifying, updating, and collecting demographic and financial data for applicable hospital departments.
Greet and direct patients and visitors to appropriate nursing units and departments.
Obtain, verify, and update patient demographic and regulatory data using a variety of tools, software, and websites.
Educate patients about financial responsibility and potential solutions.
Obtain signatures and distribute forms, including General Consent, Patient Rights, NoPP, IMM, COB, and ABN forms.
Use and execute policies, procedures, supporting tools, software, and websites accurately.
Apply CMS guidelines, including HIPAA, EMTALA, and MSP.
Work effectively with coworkers and other hospital departments.
Treat patients, families, visitors, and fellow employees with respect and courtesy, and recognize cultural diversity.
Meet leadership-established performance standards, including registration quality, point-of-service collections, confidentiality, and customer service.
Perform other duties as assigned.