Patient Access Representative, Full Time, Mid Shifts

Hialeah Hospital•Hialeah, FL

19h•Onsite

About The Position

The Patient Access Representative processes patient registrations by verifying, updating, and collecting demographic and financial data for applicable hospital departments. The role includes greeting and directing patients and visitors, educating patients about financial responsibility and potential solutions, and obtaining signatures and distributing required forms. Representatives use relevant policies, procedures, tools, software, and websites accurately and follow applicable CMS guidelines, including HIPAA, EMTALA, and MSP. They work with coworkers and hospital departments to provide professional, courteous service while respecting the dignity and cultural diversity of patients, families, visitors, and employees. Performance is measured against leadership standards, including registration quality, point-of-service collections, confidentiality, and customer service. The position may involve working in settings such as the Emergency Department, Central Registration, and bedside registration.

Requirements

High school diploma or equivalent.
Excellent customer service and communication skills.
Ability to discuss and collect patient financial responsibility.
Ability to work in various environments, including the Emergency Department, Central Registration, and bedside registration.
Ability to work independently, prioritize, and multitask.
Knowledge of medical terminology and/or insurance.
Proficiency with Microsoft Office and/or medical systems such as Meditech.

Nice To Haves

One to two years of relevant experience preferred.
Spanish-speaking bilingual ability preferred.

Responsibilities

Greet and direct patients and visitors to appropriate nursing units and departments.
Obtain, verify, and update patient demographic and regulatory data using a variety of tools, software, and websites.
Educate patients about their financial responsibility and potential solutions.
Obtain signatures and distribute forms, including General Consent, Patient Rights, NoPP, IMM, COB, and ABN forms.
Accurately use and execute relevant policies, procedures, tools, software, and websites.
Follow applicable CMS guidelines, including HIPAA, EMTALA, and MSP.
Work effectively with coworkers and other hospital departments.
Help maintain a professional, responsible, and courteous environment that respects the dignity and cultural diversity of patients, families, visitors, and employees.
Meet leadership-established performance standards, including registration quality, point-of-service collections, confidentiality, and customer service.
Perform other duties as assigned.