Patient Access Representative Full-time, Day (Kailua)

Adventist Health•Kailua, HI

4d•Onsite

About The Position

Adventist Health Castle is seeking a full-time, regular Patient Access Representative for an eight-hour day shift at its onsite location in Kailua, Hawaii. The role is responsible for timely and accurate patient registration, collecting pertinent account information, verifying insurance, calculating and collecting patient liability amounts, and obtaining required treatment signatures. The representative answers questions and clearly explains policies, checks and attaches physician orders to patient records to ensure the correct tests are performed, prepares paperwork for distribution to the appropriate unit or department, and escorts patients or refers them to an available escort as needed. The position also includes accurately selecting health plans and recording authorization information, following guidance from senior staff, and performing other assigned duties. Adventist Health requires associates to receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply. Adventist Health participates in E-Verify.

Requirements

High school education, GED, or equivalent is preferred.
Associate’s or technical degree, or an equivalent combination of education and related experience, is preferred.

Nice To Haves

Experience in EPIC.

Responsibilities

Register patients accurately and in a timely manner.
Interview patients to obtain pertinent account information.
Verify insurance, select the correct health plan, research as needed for accuracy, and calculate and collect patient liability amounts.
Obtain all necessary signatures for treatment.
Answer patient questions and explain policies clearly.
Check for physician orders and attach them to the appropriate patient record to ensure the correct tests are received.
Enter authorization information accurately as needed.
Print and collate paperwork for distribution to the appropriate unit or department.
Escort patients to their area or refer them to an available escort as needed.
Follow guidelines and instructions from senior staff.
Perform other job-related duties as assigned.