Patient Access Representative - Children's Health - MUSCP

Medical University of South Carolina•Mount Pleasant, SC

About The Position

The Patient Access Representative works at MUSC Children’s Health–Mt Pleasant, an MUSC physician office offering pediatric primary care. The role welcomes patients and families in person and by telephone and supports a positive patient experience and efficient clinic operations by scheduling appointments, managing messages, coordinating ancillary scheduling and referrals, and maintaining accurate patient account information. The position obtains, records, and updates demographic, personal, financial, and insurance information; completes pre-registration and registration processes and required regulatory and compliance forms; and performs verification and payment workflows. This includes collecting copays and prior patient balances, screening for potential funding sources, and setting patient expectations for reimbursement. The representative protects the confidentiality of patient information and works with medical professionals and care team members from diverse cultures and backgrounds.

Requirements

High school diploma or equivalent (GED).
One year of customer service experience.

Nice To Haves

Ability to interpret and apply financial procedures and regulations.
Previous experience with hospital information systems or word processing.

Responsibilities

Greet and welcome patients and families in person and by telephone.
Schedule appointments appropriately to support patient experience and clinic efficiency.
Obtain, record, and update patient demographic, insurance, personal, and financial information.
Meet standard productivity metrics while completing pre-registration and registration.
Complete regulatory and compliance-related forms for patient visits.
Complete verification and payment workflows, including screening for potential funding sources and setting patient expectations for reimbursement.
Collect copays and prior patient balances.
Maintain confidentiality of patients’ personal and financial information.
Provide customer service, distribute messages, coordinate ancillary scheduling, and manage referrals.
Interact with medical professionals and care team members from diverse cultures and backgrounds.