Patient Access Specialist - James Island - MUSCP

Medical University of South Carolina • James Island, SC

2d

About The Position

The Patient Access Specialist greets and welcomes patients and families in person or by telephone and supports a positive patient experience and efficient clinic operations. The role schedules appointments, manages messages, coordinates ancillary scheduling and referrals, and maintains accurate patient accounts by obtaining, recording, and updating personal, demographic, insurance, and financial information. The specialist collects co-pays and prior patient balances, completes pre-registration and registration workflows and regulatory forms, verifies information and payments, screens for potential funding sources, and sets patient expectations for reimbursement. The position requires protecting confidential patient information and interacting effectively with medical professionals and care team members from diverse cultures and backgrounds.

Requirements

• High school diploma or equivalent (GED).
• One year of customer service experience.

Nice To Haves

• Ability to interpret and apply financial procedures and regulations.
• Previous experience with hospital information systems or word processing.

Responsibilities

• Greet and welcome patients and families in person or by telephone.
• Schedule appointments appropriately by phone or in person to support patient experience and clinic efficiency.
• Obtain and update patient demographic, insurance, personal, and financial information.
• Meet standard productivity metrics while completing pre-registration and registration.
• Complete regulatory and compliance-related forms for patient visits.
• Complete verification and payment workflows, including screening for potential funding sources and setting patient expectations for reimbursement.
• Collect co-pays and prior patient balances.
• Provide customer service, distribute messages, coordinate ancillary scheduling, and manage referrals.
• Maintain confidentiality of patients' personal and financial information.
• Interact with medical professionals and other care team members from diverse cultures and backgrounds.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED