Patient Navigator - ACCESS Blue Island

ACHN • Blue Island, IL

1d

About The Position

The Patient Navigator supports patients with recent diagnoses or positive test results by developing and implementing individualized, multi-session, time-limited interventions. The role connects patients to essential social support services and primary medical care while providing personalized, condition-specific counseling and referrals in a safe and empowering manner.

The Patient Navigator works with patients and the ACCESS Care Team to help coordinate care, support adherence to healthcare recommendations, connect patients with community resources, and maintain accurate participant records and program documentation. The role also includes face-to-face home and community visits and assistance with special programs and events.

Requirements

• High School Diploma or GED required.
• Minimum of two years of experience in human services required.
• Demonstrated ability to assess diverse psychosocial needs of clients and patients.
• Intermediate proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

Nice To Haves

• Associate’s degree or higher is strongly preferred.
• Experience in infectious disease care and support services, outreach, health promotion, or related fields is preferred.
• Basic proficiency with Electronic Health Record (EHR) systems and EPIC preferred.

Responsibilities

• Assist patients in navigating the healthcare system, including scheduling appointments, completing paperwork, and explaining treatment plans.
• Organize and manage appointments with healthcare providers and professionals to ensure timely and comprehensive care.
• Collaborate with providers, care coordinators, and nurse case managers to enhance patient adherence to healthcare recommendations.
• Connect patients to community resources, including medical care, medication assistance, and other healthcare services, and ensure these services are accessed.
• Establish and maintain strong working relationships with ACCESS Care Team members to support seamless patient care.
• Accurately document patient encounters and preliminary eligibility information in organizational and program-specific data systems.
• Conduct face-to-face home and community visits in accordance with established policies and workflows.
• Assist with special programs and events to support organizational objectives.
• Maintain accurate and comprehensive participant records, tracking all contacts and service connections.
• Perform additional duties as assigned to support organizational goals and priorities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED