Patient Access BH 1

KETCHIKAN INDIAN CORPORATION•Ketchikan, AK

30d•$21 - $32•Onsite

About The Position

The Patient Access Representative (PAR) is the first Behavioral Health services impression to provide patient interaction at the beginning and end of each visit. The incumbent will assist in care coordination between the patient and department staff by scheduling patients, verifying insurance / eligibility, enrolling patients in the information portal, completing reminder calls, and assisting in obtaining important information concerning the transmission of disease prior to arrival in the clinic. Assists with department coverage as needed and performs other duties as assigned.

Requirements

Knowledge of customer service concepts and practice
Knowledge of basic medical terminology and clinic systems
Knowledge of insurance processes and regulations
Knowledge and ability to carry out rules of Health Insurance Portability and Accountability Act (HIPAA), which protects patient rights
Skill in operating a personal computer utilizing a variety of software applications
Skill in oral and written communication
Skill in establishing and maintaining cooperative working relationships with other employees
Skill in reviewing, researching, processing, and troubleshooting difficult matters
Ability to exercise mature judgment in evaluating specific situations and recommending solutions
Must be able to hear
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Ability to use hands to finger, handle or operate objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch; and taste or smell
Ability to stand, sit, walk, bend, and stoop, climb on stools and ladders
Ability to routinely lift and carry items and boxes up to ten (10) pounds
Ability to write by hand and use a personal computer
Ability to work long hours in front of computer screen
Ability to travel occasionally, to out-of-town meetings and functions
High school diploma or GED required
Possess current valid State of Alaska driver's license with a record acceptable to KIC’s Insurance carrier
Progressive responsible administrative/management work that indicates ability to acquire the particular knowledge and skills needed to perform duties of this position

Nice To Haves

Knowledge of CPT / ICD coding preferred
Two (2) years customer service, registration processing, medical office or computer database experience preferred

Responsibilities

Works directly with the patient assisting, updating, and utilizing alternate resources.
Completes pre-registers / registers patient with accurate patient demographic and financial data.
Upon registration, address co-insurance for scheduled appointment/procedure, etc.
Verifies coverage and ensures all insurance requirements are met, as well as assistance with prior authorization as appropriate prior to patient arrival.
Manages daily appointment schedules which may include reminder calls and calling all referrals.
May transport patients utilizing escort or wheeled transport equipment.
Greets patients and visitors, in person or on the telephone.
Provide directional assistance for those accessing the clinic and observing patients waiting in the lobby for any distress signs.
Connects telephone calls to requested individual in a rapid, accurate, and professional manner.
Answers or refers inquiries to the appropriate department or individual.
Effectively managing conflict in an understanding and professional manner.
Approach all tasks using excellence in customer service and the use of good interpersonal skills.
Adheres to safety procedure, remains vigilante and informs security of any unusual activity.
Completes safety modules and performs duties as delegated during an emergency.
Ensures HIPAA compliance.