Patient Access Representative (Part Time, Days)

St. Luke's University Health Network•Harleysville, PA

About The Position

The Patient Access Representative is responsible for the full patient registration process for patients seen at St. Luke's University Health Network outpatient and/or Emergency Department locations. Duties include correctly identifying patients; transcribing orders; completing registration screens; entering diagnosis and provider information; verifying insurance; collecting point-of-service payments; and addressing registration-related work queue items. The representative coordinates with SLPG practices, clinical and diagnostic departments, and revenue cycle teams to support a positive patient experience, accurate claims, and payment for services. Occasional travel between campuses or regional locations may be required. This is a part-time, daytime position for 16 hours per week, scheduled Mondays and Thursdays from 9:30 a.m. to 6:00 p.m. No weekends.

Requirements

High school graduate or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and the ability to type fluently, accurately, and quickly.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.

Responsibilities

Correctly identify and validate patients in the hospital information system to maintain accurate electronic medical records, and report suspected identity theft for escalation.
Maintain knowledge of network policies for patient identification, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including entering demographics, emergency contacts, diagnostic orders, providers, diagnoses, insurance, and guarantor information; verify real-time insurance eligibility and collect point-of-service payments.
Resolve patient-, account-, and claim-level work queue errors related to registration, including contacting provider offices or reviewing patient charts for diagnosis and medical necessity information as needed.
Cross-train in all areas of the assigned location or region, including outpatient and Emergency Department areas at campus locations and applicable off-campus locations.
Greet and direct patients and visitors, provide courteous service, and monitor and enforce visitor policies where applicable.
Answer internal and external calls on the department or facility’s main line, provide appropriate information, and respond to questions about the facility and its services.
Promote use of the MyChart patient portal and patient self-service capabilities.
Oversee and assist patients with Welcome Kiosk and On My Way technology, including monitoring online self-scheduled patients’ arrival and visit journey.
Contact SLPG practices or the Network Prior Authorization Department to obtain insurance referrals and pre-certifications when they are not already documented.
Obtain medical license numbers, NPI, and UPIN information through appropriate websites for new outpatient provider entries.