Patient Access Representative, Full Time, Night Shifts

Hialeah Hospital•Hialeah, FL

69d

About The Position

The Patient Access Representative processes patient registrations by verifying, updating, and collecting demographic and financial data for applicable hospital departments. The role greets and directs patients and visitors, gathers required signatures and distributes forms, and educates patients about financial responsibility and possible solutions. Representatives may work in varied environments, including the Emergency Department, Central Registration, and Bedside Registration. The role requires accurate use of hospital policies, procedures, tools, software, websites, and applicable CMS guidelines, including HIPAA, EMTALA, and MSP. The representative works with coworkers and hospital departments and helps maintain a professional, respectful, courteous, and culturally responsive environment. Performance is measured against leadership standards that include registration quality, point-of-service collections, confidentiality, and customer service. Other duties may be assigned.

Requirements

High school diploma or equivalent required.
Excellent customer service and communication skills.
Ability to discuss and collect patient financial responsibility.
Ability to work in varied environments, including the Emergency Department, Central Registration, and Bedside Registration.
Ability to work independently, prioritize, and multitask.
Knowledge of medical terminology and/or insurance.
Experience with Microsoft Office and/or medical systems such as Meditech.

Nice To Haves

One to two years of relevant experience preferred.
Spanish-speaking bilingual ability preferred.

Responsibilities

Greet and direct patients and visitors to appropriate nursing units and departments.
Obtain, verify, and update patient demographic and regulatory data using a variety of tools, software, and websites.
Educate patients about financial responsibility and potential solutions.
Obtain signatures and distribute forms, including General Consent, Patient Rights, NoPP, IMM, COB, and ABN forms.
Accurately use and execute applicable policies, procedures, tools, software, and websites.
Follow applicable CMS guidelines, including HIPAA, EMTALA, and MSP.
Work effectively with coworkers and other hospital departments.
Treat patients, families, visitors, and fellow employees with respect and regard for their dignity, and recognize and respect cultural diversity.
Meet leadership-established performance standards, including registration quality, point-of-service collections, confidentiality, and customer service.
Perform other duties as assigned.