Patient Access Representative (Full time)

Redeemer Health•Abington Township, PA

3h•Onsite

About The Position

Facilitates and stages an intentional, personalized, high-quality, and efficient experience for patients, visitors, and families presenting for services. Maintains a visible physical presence when people enter and depart the facility or conversation room. Manages patient flow by monitoring and anticipating arrivals and departures, analyzing multiple service schedules at once, planning logistics, and maintaining situational awareness. Registers patients for outpatient diagnostic services, obtains and verifies patient information, verifies insurance information, ensures required referrals and authorizations are on file, collects patient responsibility at the time of service, and completes assigned work-list tasks. Individuals in this role are responsible for carrying out the Health System’s Mission and Values. The role contributes to providing healthcare and to ensuring that Respect, Compassion, Justice, Hospitality, a Holistic Approach, Stewardship, and Collaboration are reflected in interactions and services.

Requirements

High school diploma or GED; official proof of completion must be provided.
Positive, proactive, get-it-done attitude.
Ability to problem-solve, improvise, and implement solutions in high-pressure or time-sensitive situations.
Passion for individualizing and ensuring a positive, meaningful experience.
Compassionate, sensitive, and supportive approach to patients’ emotional, spiritual, physical, and healthcare needs.
Desire to build and develop relationships that enhance each individual’s healthcare experience beyond the healthcare environment.
Excellent communication and interpersonal skills.
Creativity and imagination.
Ability to collaborate and work with a team of healthcare providers.
Excellent computer and technology skills and application ability.

Nice To Haves

Knowledge of medical terminology and insurance requirements.

Responsibilities

Facilitate a personalized, high-quality, and efficient experience for patients, visitors, and families.
Maintain a visible presence as people enter and depart the facility or conversation room.
Monitor and anticipate patient arrivals and departures and manage patient flow.
Analyze multiple service schedules simultaneously, plan logistics, and maintain situational awareness.
Register patients for outpatient diagnostic services.
Obtain and verify patient information.
Verify insurance information and ensure referrals and authorizations are on file as needed.
Collect patient responsibility at the time of service.
Complete assigned work-list tasks.
Perform the role in alignment with the Health System’s Mission and Values.