Patient Access Representative (Full time)

Redeemer Health•Abington Township, PA

About The Position

The Patient Access Representative facilitates a personalized, high-quality, and efficient experience for patients, visitors, and families arriving for or departing from the facility. The role maintains a visible presence at entry and departure areas, monitors and anticipates patient arrivals and departures, analyzes multiple service schedules, plans logistics, and maintains situational awareness. The representative registers patients for outpatient diagnostic services, obtains and verifies patient information and insurance details, confirms that referrals and authorizations are on file when needed, collects patient responsibility at the time of service, and completes assigned work-list tasks. The role is expected to reflect Redeemer Health’s mission and values—including respect, compassion, justice, hospitality, a holistic approach, stewardship, and collaboration—in interactions with colleagues and those receiving care.

Requirements

High school diploma or GED; official proof of completion is required.
Positive, can-do attitude.
Ability to problem-solve, improvise, and implement solutions in high-pressure or time-sensitive situations.
Passion for individualizing and ensuring a positive, meaningful experience.
Compassion and sensitivity to patients’ emotional, spiritual, physical, and health care needs.
Desire to build and develop relationships that enhance each person’s health care experience beyond the health care environment.
Excellent communication and interpersonal skills.
Ability to collaborate and work with a team of health care providers.
Excellent computer and technology skills and application ability.

Nice To Haves

Knowledge of medical terminology and insurance requirements.

Responsibilities

Facilitate a personalized, high-quality, and efficient experience for patients, visitors, and families.
Maintain a visible presence as people enter and depart the facility or conversation room.
Monitor and anticipate patient arrivals and departures, analyze multiple service schedules, plan logistics, and maintain situational awareness.
Register patients for outpatient diagnostic services.
Obtain and verify patient information.
Verify insurance information and ensure required referrals and authorizations are on file.
Collect patient responsibility at the time of service.
Complete assigned work-list tasks.
Perform the role in accordance with Redeemer Health’s mission and values.