Patient Access Representative

Essentia Health • Moorhead, MN

15d • $18 - $26

About The Position

This position welcomes customers and facilitates patient registration in a timely, professional, and courteous manner. It interviews patients or their representatives in person and virtually to collect demographic, financial, and minimum health information, along with documents needed for appropriate care and accurate, compliant registration and billing.

The representative serves as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers. The role also includes completing patient checkout, scheduling physician-ordered follow-up appointments, and providing cost estimates and appointment itineraries.

Nice To Haves

• Previous Patient Access Representative or Patient Scheduler experience.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire.

Responsibilities

• Interview patients to obtain complete demographic details, financial information, and minimum health information to support appropriate care.
• Obtain copies of insurance cards and other identification, and update patient information in the medical record as needed.
• Collect point-of-service information and payments, including identifying and collecting co-payments and down payments; reconcile the cash drawer and report daily deposit records.
• Maintain assigned work queues according to supervisor instructions and guidance.
• Interact positively and in a caring manner with patients, coworkers, and others to provide a high level of customer service.
• Answer incoming phone calls, schedule appointments, and refer matters to the clinical team as needed.
• Sanitize registration equipment between uses and restock basic supplies.
• Complete patient checkout and schedule follow-up appointments according to physician orders.
• Provide patients with cost estimates and itineraries for upcoming appointments.
• Perform other clerical duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance, plus supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed