Patient Access Representative

CHI St. Anthony Hospital • Pendleton, OR

8d • $19 - $27

About The Position

The Patient Access Representative serves as a primary point of contact for patient registration and manages demographic and insurance data across hospital access points. The role uses multiple complex systems to document patient information, resolve data discrepancies, and support high-volume workflows. The representative works with the healthcare team to provide compassionate, compliant service to patients and families while upholding the organization’s mission and values.

Requirements

• High school diploma or GED.

Nice To Haves

• One year of relevant experience in healthcare or a patient access setting.
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation in the electronic health record.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Explain patient financial responsibility using established education tools and scripts, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments.
• Identify and resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support by telephone and other approved communication channels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED