Patient Access Representative

JAG Physical Therapy • Garden City, NY

3d

About The Position

The Patient Access Representative supports the operation of JAG Physical Therapy’s outpatient healthcare environment and helps deliver quality patient care and customer service. The role involves greeting and assisting patients, managing appointments, maintaining accurate records, providing administrative support, and handling authorizations and insurance-related processes. The position may require travel among JAG locations for coverage in accordance with the JAG Travel policy.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience as a medical receptionist or administrative assistant in the healthcare field.
• Excellent organizational and time management skills.
• Strong interpersonal communication skills.
• Ability to work independently or as part of a team.
• Availability to travel among JAG locations for coverage, following the JAG Travel policy.

Nice To Haves

• Completion of a medical assistant certificate program is preferred.

Responsibilities

• Greet patients and other visitors in the medical office.
• Answer patient questions and provide assistance and directions when necessary.
• Handle phone calls received through the general office number.
• Use medical office software to schedule new and follow-up appointments.
• Register new patients and update records as needed.
• Distribute forms and paperwork and ensure required fields are completed appropriately.
• Collect patient financial responsibility daily.
• Maintain the confidentiality of patient records.
• Complete and track insurance verifications, authorizations, and referrals.
• Handle Workers’ Compensation and auto claim submissions.
• Perform other duties as requested or required.

Benefits

• Competitive pay.
• Support for ongoing education and training.
• Opportunities for advancement, including team leader, regional manager, and director roles.
• Provided uniforms.
• Health, dental, and vision benefits.
• HSA options, including dependent care, medical, and commuter benefits.
• $10,000 term life insurance benefit at no cost to employees.
• Up to 3 weeks of paid time off.
• 401(k) with company match.
• Yearly review for growth opportunities.
• Tuition discounts for employees and their families.
• TicketsAtWork and LifeMart company perks.
• A close-knit and supportive workplace environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED