Patient Access Representative
About The Position
As a Patient Access Representative, you will serve as a first point of contact for patients and help provide a seamless healthcare experience. The role supports the revenue cycle through accurate patient registration, insurance eligibility verification, and confidential documentation in electronic health records. You will facilitate access workflows and collaborate with internal teams to support operational excellence and patient service. Daily work includes using multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will communicate patients’ financial responsibilities, provide estimates of liabilities, collect payments at the time of service, answer inquiries, route calls, maintain a professional front-office environment, and participate in team huddles to help meet productivity and quality benchmarks. The position is with CHI Health Nebraska Heart, which provides cardiology and vascular services to Nebraska and northern Kansas through its offices and affiliated hospital-based clinics. Nebraska Heart is located in southeast Lincoln.
Requirements
- High school diploma or GED upon hire.
- Strong computer software and data-entry skills, including Microsoft Office (Word and Excel).
- Strong communication skills.
- Attention to detail.
- Adherence to HIPAA privacy standards.
- Dedication to high-quality, patient-centered care.
Nice To Haves
- One year of relevant experience in healthcare or a patient access setting.
- Knowledge of patient registration procedures and documentation.
- Knowledge of health insurance payers.
- Knowledge of real-time insurance eligibility verification.
Responsibilities
- Register patients accurately and maintain confidential documentation in electronic health records.
- Verify insurance eligibility and resolve registration or insurance discrepancies.
- Schedule appointments and process medical records using healthcare systems.
- Communicate patients’ financial responsibilities and provide estimates of liabilities.
- Collect payments at the time of service.
- Answer inquiries and route calls.
- Maintain a professional front-office environment.
- Collaborate with internal teams and participate in team huddles to support productivity and quality benchmarks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
