Patient Access Representative

R1 RCM • Bastrop, TX

3d • $16 - $23 • Onsite

About The Position

At R1, Patient Access Representatives are the first point of contact for patients and help ensure fast, compassionate, and accurate access to care. The role goes beyond registration, providing frontline healthcare customer service that affects patient experience, hospital operations, and revenue cycle success. Representatives assist patients and families with check-in, use multiple computer systems, answer phones, collect and enter patient information, and help minimize registration delays. They explain information with confidence, clarity, and compassion, and build trust with patients who may be ill, anxious, confused, or overwhelmed. The role also involves navigating insurance plans and coverage details, collecting co-pays, providing cost estimates when applicable, and collaborating with nurses, physicians, and care teams to support smooth patient flow. Healthcare experience is not required; training is provided. The position is at Ascension Seton Bastrop in Bastrop, Texas. The schedule is Wednesday from 6:00 PM to 12:00 AM and Thursday through Sunday from 12:00 PM to 12:00 AM. Base pay is $16.12–$23.21 per hour, with individual pay determined by role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• High school diploma or GED.
• Exceptional customer service experience, communication, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfort working with shifting priorities based on patient needs.
• Ability to pass a background check and drug test, and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but not required.

Responsibilities

• Provide customer service and assist patients and families with check-in, registering patients across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Help provide timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED