Patient Access Representative

New Jersey Urology•Mount Laurel, NJ

2d•$20 - $28

About The Position

The Patient Access Representative greets and assists patients promptly, courteously, and professionally, and handles incoming telephone calls in the same manner. The representative is cross-trained in all aspects of reception to provide sufficient coverage. Duties may vary based on office location and department structure. The role supports patient check-in and checkout, appointment and general inquiries, chart preparation, EMR scanning and sorting, insurance verification and updates, and collection of patient payments. Travel to other clinics may be needed; travel is primarily local during the business day. This position operates in a professional office environment and routinely uses standard office equipment. The listed compensation range is $20.00–$28.00 per hour; actual compensation depends on relevant experience, education, skills, and work location.

Requirements

High school diploma.
One year of experience working in a medical practice or health insurance organization.
Excellent verbal and written communication skills.
Interact professionally and positively with patients, colleagues, managers, and the executive team.
Demonstrate maturity, integrity, loyalty, and creativity, and maintain strict confidentiality and HIPAA compliance.
Ability to solve practical problems and deal with concrete variables in situations with limited standardization.
Ability to interpret written, oral, diagram, or schedule instructions.
Thorough knowledge of computer information systems.
Ability to meet the described physical demands, including frequently standing, walking, sitting, using hands, reaching, stooping, kneeling, crouching, crawling, and talking or hearing; frequently lifting or moving up to 10 pounds and occasionally lifting or moving up to 25 pounds.

Nice To Haves

Prior use of EMR systems.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Handle patient check-in and checkout effectively.
Answer calls about appointment times, patient requests, and general inquiries within the scope of the position.
Review patient charts for accuracy before upcoming appointments and ensure required information is available for the physician.
Perform scanning and sorting in the EMR system.
Verify and update patients’ current insurance information.
Collect patient payments.
Cross-train in all aspects of reception to provide sufficient coverage.
Perform other duties as assigned.
Travel to other clinics as needed; travel is primarily local during the business day.