Patient Access Representative Remote in Jacksonville, FL or Birmingham, AL

Complete Health•Jacksonville, FL

2d•Remote

About The Position

The Patient Access Representative supports patients and Complete Health family primary care practices by scheduling appointments, managing patient information in the electronic medical record (EMR), and responding to patient inquiries. The role requires compassion, professionalism, dependability, comfort managing a high volume of phone calls, and attention to data accuracy and privacy. The position is remote in Jacksonville, Florida, or Birmingham, Alabama. Compensation is $18.00–$18.50 per hour based on experience; offers are determined by individual circumstances, including skills, education, qualifications, experience, and geographic location. The representative schedules consultations, evaluations, treatments, and follow-up or re-evaluation appointments; gathers insurance information for verification; registers new patients; and provides support concerning appointments, referrals, billing, prescriptions, and other medical services and programs. The role also involves outreach calls, communication with providers and staff through the EMR, transferring calls appropriately, and following HIPAA privacy guidelines. Ongoing training and professional development are expected. The minimum qualification is a high school diploma and 1–3 years of healthcare scheduling experience, or an equivalent combination of education and experience. Candidates must demonstrate professional conduct, meticulous attention to detail, strong verbal and written communication, interpersonal and critical-thinking skills, and a positive attitude. Familiarity with an EMR is preferred; Athena EMR experience is helpful. A consistent work history and desire to build a long-term career are mandatory.

Requirements

High school diploma and 1–3 years of healthcare scheduling experience, or an equivalent combination of education and experience.
Consistent professional conduct and meticulous attention to detail.
Excellent verbal and written communication skills.
Interpersonal skills for working with patients, staff, and other healthcare professionals.
Critical-thinking skills and a positive attitude.
Consistent work history and desire to build a long-term career.
Ability to meet the physical and activity demands listed for the role, including climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use; pushing and pulling occasionally.

Nice To Haves

Familiarity with an EMR system.
Athena EMR experience.

Responsibilities

Schedule patient appointments for consultations, evaluations, treatments, and follow-up or re-evaluation.
Collect existing and new patient insurance information for insurance verification.
Enter data into the EMR and maintain its integrity and accuracy.
Answer or return telephone calls promptly to establish or confirm appointments.
Use appropriate schedule codes for office- and hospital-based procedures, matching patients with the appropriate provider and time and location slot.
Support other department members as needed.
Show compassion and understanding toward patients and their caring parties, and exercise patience in responding to patient requests.
Maintain the productivity level defined by the Call Center Supervisor.
Respond to patient inquiries and take appropriate action regarding appointments, referrals, billing, prescriptions, and other medical services and programs within Complete Health primary care practices.
Register new patients accurately, including demographics and insurance information.
Communicate in writing through the EMR with individual providers and staff about patient calls.
Make outreach calls to schedule appointments, including Annual Wellness exams, and obtain other beneficial information from patients.
Handle three-way calls with patients and insurance companies to change a Primary Care Provider when necessary.
Transfer calls to the appropriate person, such as for billing questions.
Follow HIPAA privacy guidelines.
Pursue ongoing personal and professional development through training.
Perform other duties as needed or directed by supervision.