Patient Access Representative (Per Diem)

St. Luke's University Health Network•Macungie, PA

3d•Onsite

About The Position

The Patient Access Representative manages the full registration process for patients receiving care at St. Luke's University Health Network outpatient and/or Emergency Department locations. Duties include patient identification, order transcription, registration screens, diagnosis and provider entry, insurance verification, point-of-service collections, and work-queue resolution. The role coordinates with SLPG practices, clinical and diagnostic departments, and revenue cycle teams to support a positive patient experience, clean claim submission, and payment for services. Occasional travel between campuses or regional locations may be required. This per-diem position requires at least 16 hours per month and flexibility to cover two to three shifts per week, with shifts varying according to need. One Saturday or Sunday shift per month, from 7 a.m. to noon, is required. The position is located at West End Care Now/lab, with other cross-training opportunities available if desired. Cross-training in all areas of the location or region is required. The role also includes greeting and directing patients and visitors, answering facility calls, supporting MyChart and patient self-service use, assisting with Welcome Kiosk and On My Way technology, and obtaining required referrals and pre-certifications. The representative must obtain license numbers, NPI, and UPIN information for new outpatient providers through appropriate websites.

Requirements

High school diploma or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and the ability to type fluently, accurately, and quickly.
Ability to work at least 16 hours per month and provide flexible coverage for two to three shifts a week, including one Saturday or Sunday shift per month.
Ability to sit or stand for up to eight hours per day, four or more hours at a time; frequent hand and finger use for data entry; frequent walking; ability to push up to 250 pounds in a wheelchair; and occasional lifting or carrying of up to 15 pounds.
Hearing sufficient for normal conversation and general vision.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.

Responsibilities

Correctly identify and validate patients in the hospital information system, preserving the accuracy of electronic medical records and escalating possible identity-theft situations.
Maintain knowledge of network patient-identification policies, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including demographics, emergency contacts, order transcription, provider and diagnosis information, insurance and guarantor verification, real-time eligibility checks, and point-of-service collections.
Resolve registration-related patient, account, and claim edit work-queue errors; contact provider offices or review medical charts for diagnosis and medical-necessity information when needed.
Cross-train in all areas of the location or region, including outpatient and Emergency Department areas at campus locations and applicable off-campus locations.
Greet and direct patients and visitors, provide friendly and courteous service, and monitor and enforce visitor policy when applicable.
Answer internal and external calls on the department or facility line and provide appropriate information about the facility and its services.
Promote MyChart and patient self-service capabilities to encourage patients to engage in their health care.
Oversee and assist patients with Welcome Kiosk and On My Way technology, including monitoring arrivals and patients' progress through their visits.
Contact SLPG practices or the Network Prior Authorization Department to obtain required insurance referrals and pre-certifications when not already documented.
Obtain medical license numbers, NPI, and UPIN through appropriate websites for new outpatient provider entries.