Patient Access Representative

Lakewood Health System•Staples, MN

About The Position

The Patient Access Representative provides professional reception and scheduling services to patients, visitors, and staff in a growing clinic setting. This role is the first point of contact for patients and visitors and works closely with patients, providers, and clinic nursing staff to support a well-rounded care experience. The representative manages patient inquiries, coordinates scheduling, and ensures data accuracy to help create a seamless, efficient, and patient-centered care process. The position averages 64 hours every two weeks. Hours vary between 6:45 a.m. and 5:00 p.m. on weekdays, with a rotating Saturday shift from 7:45 a.m. to 12:00 p.m.

Requirements

Strong organizational and multitasking skills with attention to detail.
Experience in customer service or healthcare settings.
Comfort using electronic health records (EHR) and other digital tools.
Strong communication skills.
Proficiency with electronic health records and computer systems.
Ability to problem-solve and manage multiple tasks while maintaining attention to detail.

Nice To Haves

Experience in a healthcare setting.
Experience using electronic health records and other digital tools.

Responsibilities

Ensure smooth patient registration, collect necessary information, and help reduce wait times.
Verify insurance coverage and explain patients’ financial responsibilities.
Schedule and coordinate appointments, manage cancellations, and send reminders.
Educate and assist patients throughout their care journey, addressing questions and concerns.
Maintain confidentiality and accuracy in patient records in accordance with HIPAA and clinic policies.
Respond to patient feedback, address access issues, and support a positive patient experience.
Provide professional reception and scheduling services to patients, visitors, and staff.
Work with patients, providers, and clinic nursing staff to support patient care.