Patient Access Representative - AF | Various Clinics | 36hrs/week
About The Position
Sanford Health is hiring a Patient Access Representative to support its Walker, Cass Lake, and Park Rapids clinics. The role focuses on providing excellent customer service and a welcoming, safe experience for patients, both in person and by phone. The representative serves as a first point of contact and helps patients navigate registration, scheduling, and related clinic services. The position is scheduled for 36 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. Responsibilities may also include patient financial assistance, health information management, telemedicine coordination, appointment reminders, hospital admissions, and general office support.
Requirements
- Previous customer service experience in an office setting, preferably in a healthcare setting.
Nice To Haves
- Postsecondary education or equivalent training in a healthcare- or business-related field.
- Knowledge of registration procedures.
- Extensive computer skills and basic knowledge of system applications, billing systems, and third-party payers.
- Medical terminology.
Responsibilities
- Greet patients and verify demographic information.
- Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
- Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
- Collect copayments, prepayments, and payments on account balances.
- Work registration queues to address registration errors or denied insurance claims, as needed.
- Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
- Obtain and coordinate referrals and conduct pre-authorizations.
- Arrange interpreter services.
- Check patients in and out.
- Operate a multiline phone and, as needed, resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers.
- Prepare and coordinate charts and organize supporting provider documents.
- Initiate and collaborate on patient financial assistance.
- Track patient visits and manage health information on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate telemedicine appointments and make appointment reminder calls.
- Support hospital admissions and office duties such as making copies and sending faxes.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
