Patient Access Representative | 12hrs/week

Sanford Health•Bagley, MN

6d•$16 - $23•Onsite

About The Position

Sanford Health is hiring a Patient Access Representative to provide customer service and support patients throughout their interactions with the health system. As a first point of contact, the representative helps create a welcoming and safe experience by phone or in the clinic. The role includes patient registration, appointment scheduling, coordination of referrals and authorizations, payment collection, and related administrative duties. Work includes coverage at both the Bagley hospital and Bagley clinic locations, averaging one late shift until 7 p.m. per week and every fifth weekend on average, including 10-hour shift coverage.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
BLS certification may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
Medical office experience is preferred.
Six months of customer service experience is desired.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address registration errors or denied insurance claims through the registration work queue, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Support hospital admissions and office duties, including copying and faxing.