Patient Access Representative (Per Diem)

St. Luke’s University Health Network•Brodheadsville, PA

About The Position

The Patient Access Representative manages the full registration process for patients seen at St. Luke's University Health Network outpatient and/or Emergency Department locations. Duties include patient identification, order transcription, registration entry, diagnosis and provider information, insurance verification, point-of-service collections, and registration-related work queues. The role coordinates with SLPG practices, clinical and diagnostic departments, and revenue cycle teams to support a positive patient experience, accurate claims, and payment for services. Occasional travel between campuses or regional locations may be required. This is a per diem role requiring availability for at least 16 hours per month. Expected availability includes weekday evenings and weekends from 2 PM to 8 PM, including every other weekend. Day shifts may also be available for sign-up. Work locations include Smithfield Gateway, Pocono Summit, and Wind Gap.

Requirements

High school graduate or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and ability to type fluently, accurately, and quickly.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.

Responsibilities

Correctly identify and validate patients in the hospital information system to maintain accurate electronic medical records, and report possible identity theft situations for appropriate escalation.
Maintain knowledge of network policies for patient identification, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including demographics, emergency contacts, diagnostic orders, provider details, diagnoses, insurance and guarantor verification, real-time eligibility, and point-of-service collections.
Address patient, account, and claim work-queue errors related to registration; contact provider offices or review medical charts for diagnosis and medical-necessity information when needed.
Cross-train in all areas of the location or region, including outpatient and Emergency Department areas at campus locations and applicable off-campus locations.
Greet and direct patients and visitors, provide courteous service, and monitor and enforce visitor policy where applicable.
Answer internal and external calls on the department or facility line and provide appropriate information about the facility and its services.
Promote MyChart and patient self-service capabilities, and assist patients with Welcome Kiosk and On My Way technology and the arrival process.
Contact SLPG practices or the Network Prior Authorization Department to obtain required insurance referrals and pre-certifications when not already documented.
Obtain medical license numbers, NPI, and UPIN for new outpatient provider entries through appropriate websites.