Patient Access Representative | South University Urgent Care | 17.25 hrs/wk

Sanford Health•Sanford, ND

5d•Onsite

About The Position

Sanford Health is hiring a part-time Patient Access Representative for South University Urgent Care in Fargo, North Dakota. The role provides customer service to patients at the clinic or by phone, helping create a welcoming and safe experience. Registration work includes greeting patients, verifying demographic and insurance information, preparing and routing forms, explaining documents and obtaining signatures, establishing financial responsibility, collecting payments, and addressing registration errors or denied claims. Scheduling duties may include coordinating appointments with nursing staff and providers, obtaining referrals and pre-authorizations, arranging interpreter services, checking patients in and out, and operating a multi-line phone. Other duties may include coordinating charts and supporting documents, assisting with patient financial assistance, maintaining patient account information, coordinating telemedicine appointments, making reminder calls, supporting hospital admissions, and completing general office tasks. The position involves moderate-to-high in-person patient interaction and works alongside other registrars.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic and insurance information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility and assist with payment arrangements according to policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through registration work queues, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out and operate a multi-line phone.
Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Support hospital admissions and perform office duties such as copying and faxing.