Patient Access Representative | Emergency Department | 15 hrs/wk

Sanford Health•Fargo, ND

About The Position

Sanford Health is hiring a Patient Access Representative to support registration duties in a fast-paced Emergency Department. The role’s primary responsibility is to provide extraordinary customer service and create a welcoming, safe patient experience as a first point of contact, in person or by phone. The position is scheduled for 15 hours per week, with shifts of 2:30 p.m. to 10:30 p.m. on Monday and Tuesday every other week (30 hours per pay period). The stated salary range is $16.25–$23.00. Responsibilities include patient registration, appointment scheduling and coordination, and additional administrative and patient-support duties as needed. The role works with patients, nursing teams, and providers and may handle financial arrangements, referrals, pre-authorizations, interpreter services, patient records, and communications.

Requirements

One year of work experience; experience in a medical office setting is preferred.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
Experience in a medical office setting is preferred.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and capture required signatures.
Establish and assign financial responsibility and assist with payment arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address and resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and health information management on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.