Patient Access Representative | Emergency Department | 15 hrs/wk

Sanford Health•Fargo, ND

3d•$16 - $23

About The Position

The Patient Access Representative provides customer service to patients and helps create a welcoming, safe environment as a first point of contact, in person or by phone. This position supports registration and scheduling in a fast-paced Emergency Department. The role is scheduled for 15 hours per week, with 30 hours per pay period. The stated schedule is Monday and Tuesday, 2:30 p.m. to 10:30 p.m., in both weeks of the pay period; shifts are described as varied.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address and resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services and check patients in and out.
Operate a multi-line phone; may resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Support hospital admissions and office duties, such as copying and sending faxes.