Patient Access Representative | Admitting/Signatures | 24 hrs/wk

Sanford Health•Fargo, ND

About The Position

Sanford Health is hiring a Patient Access Representative for its Admitting/Signatures team. This part-time, registration-based role is moderate to fast paced, with most of the shift spent on your feet. The representative is often the first point of contact and provides customer service to patients by creating a welcoming and safe experience in person or by phone. The role includes patient registration, scheduling, and related administrative duties. The employee greets patients, verifies demographics, prepares and routes documents, explains paperwork and obtains signatures, establishes financial responsibility, collects payments, and may address registration errors or denied insurance claims. Scheduling duties include coordinating appointments with nursing teams and providers, arranging referrals and pre-authorizations, arranging interpreter services, checking patients in and out, and operating a multi-line phone. Additional duties may include preparing charts, coordinating financial assistance or telemedicine appointments, making reminder calls, handling hospital admissions, and performing office tasks. The position is scheduled for 24 hours per week on day shifts. The alternating schedule is Week 1: Sunday 7:30 a.m.–4 p.m. and Thursday–Friday 10 a.m.–6:30 p.m.; Week 2: Thursday–Friday 10 a.m.–6:30 p.m. and Saturday 7:30 a.m.–4 p.m. The stated salary range is $16.25–$23.00.

Requirements

One year of work experience; experience in a medical office setting is preferred.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
Work experience in a medical office setting is preferred.
Six months of customer service experience is desired.

Responsibilities

Greet patients and verify their demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and capture required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out and operate a multi-line phone.
Resolve work-queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents, as needed.
Initiate and collaborate on patient financial assistance.
Track patient visits and health information management on patient accounts.
Compile, distribute, administer, and score assessments, as needed.
Coordinate telemedicine appointments and make appointment reminder calls, as needed.
Assist with hospital admissions and office duties such as copying and sending faxes, as needed.
Provide customer service and help create a welcoming and safe environment for patients in person or by phone.