Patient Access Representative | Admitting/Signatures | 24 hrs/wk

Sanford Health•Fargo, ND

3d•$16 - $23

About The Position

Sanford Health is hiring a part-time Patient Access Representative for the Admitting/Signatures team. This registration-based role is moderate to fast paced, and most of the shift is spent on your feet. The representative is often the first point of contact and provides customer service to patients by phone or in the clinic, helping create a welcoming and safe environment. The role includes greeting and registering patients, verifying demographics, explaining documents and obtaining signatures, handling financial responsibility and payments, and helping resolve registration errors or denied insurance claims. Scheduling duties may include coordinating appointments and referrals, obtaining pre-authorizations, arranging interpreter services, checking patients in and out, and operating a multi-line phone. Additional duties may include chart preparation, coordinating patient financial assistance and telemedicine appointments, appointment reminders, hospital admission, and general office tasks. The position is scheduled for 24 hours per week on 8-hour day shifts. The stated schedule alternates between Sunday and Thursday–Friday in Week 1, and Thursday–Saturday in Week 2, with specific start and end times provided in the posting.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
Medical terminology helpful.
May require BLS certification for certain locations or settings.

Nice To Haves

Post-secondary education.
Medical office experience.
Medical terminology knowledge.
Six months of customer service experience.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms.
Explain documents to patients and obtain signatures on necessary paperwork.
Establish and assign financial responsibility and assist with arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address and resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall lists and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments.
Make appointment reminder calls.
Perform hospital admission duties.
Complete office duties such as making copies or sending faxes.