Patient Access Representative (afternoon/nights)

Munson Healthcare•Traverse City, MI

About The Position

The Patient Access Representative greets and directs patients, families, and visitors to testing and surgical areas in a courteous, welcoming manner. The role is highly mobile and includes assisting with or arranging transportation as needed. Registration duties include obtaining and verifying the information required to enter into the registration system promptly. The representative works positively with staff at all levels and provides information that helps patients understand procedures, expectations, and the hospital environment. The role requires exceptional people skills and careful handling of confidential medical information. The representative keeps offices and work areas orderly and stocked, checks department communications daily by voicemail and/or email, and promptly implements requested changes to information-collection procedures, sometimes before formal documentation is issued. The role also includes precepting new hires and performing other duties assigned by the PAS leadership team.

Requirements

Associate's degree, two years of formal education, or equivalent experience.
Two years of work experience in customer service, healthcare, or a business-related field.
Exceptional people skills.
Must meet the employer's vaccination requirements for measles, mumps, rubella, varicella, and influenza, unless an approved medical or religious exemption applies.

Responsibilities

Greet and direct patients, families, and visitors to testing and surgical areas in a courteous and welcoming manner.
Assist patients, families, and visitors with transportation or arrange transportation as needed.
Obtain and verify required patient information for timely entry into the registration system.
Provide information to help patients understand procedures, expectations, and the hospital environment.
Handle confidential medical information with a high degree of control.
Keep offices and work areas orderly and properly stocked.
Check department communications daily by telephone voicemail and/or email, and implement requested changes to information-collection procedures promptly.
Act as a preceptor and provide new hires with the education required for their positions.
Perform other duties as assigned by the PAS leadership team.