Patient Access Representative (afternoon/nights)

Munson Healthcare•Traverse City, MI

About The Position

The Patient Access Representative greets and directs patients, families, and visitors to testing and surgical areas in a courteous, welcoming manner. The role is highly mobile and may include transporting people or arranging transportation. Registration duties include obtaining and verifying required patient information and entering it into the registration system promptly. The representative works positively with staff at all levels, communicates information about procedures and the hospital environment in a friendly manner, and handles confidential medical information with a high degree of care. The position also involves keeping offices and work areas orderly and stocked, checking department communications daily, promptly applying requested changes to information-collection procedures, and serving as a preceptor for new hires. Other duties may be assigned by the PAS leadership team. The listed schedule is 4:00 p.m.–12:30 a.m., with Saturday hours of 12:30 p.m.–9:00 p.m. and Sunday hours of 5:00 p.m.–9:00 p.m. approximately every 8–10 weeks. The role is eligible for a $2,700 sign-on bonus. Munson Healthcare requires employees to have vaccination or lab-confirmed immunity for measles, mumps, rubella, and varicella, and to receive an annual flu vaccine or have an approved medical or religious exemption.

Requirements

Associate's degree, two years of formal education, or equivalent experience.
Two years of work experience in customer service, healthcare, or a business-related field.
Exceptional people skills.
Must meet the employer's vaccination or immunity requirements for measles, mumps, rubella, and varicella, and receive an annual flu vaccine or have an approved medical or religious exemption.

Responsibilities

Greet and direct patients, families, and visitors to testing and surgical areas in a courteous and welcoming manner.
Assist patients, families, and visitors, including transporting them or arranging transportation as needed.
Obtain and verify required patient information and enter it into the registration system promptly.
Provide information about procedures, expectations, and the hospital environment in a friendly and understandable manner.
Handle confidential medical information with a high degree of care.
Keep offices and work areas orderly and properly stocked.
Access department communications daily through telephone voicemail and/or email.
Implement requested changes to information-collection procedures promptly, including changes communicated before official documentation.
Precept new hires and provide the education required for their position.
Perform other duties assigned by the PAS leadership team.