Patient Access Representative (Days/Evening/Nights)

Mercy • Perry, GA

3d • Onsite

About The Position

The Patient Access Representative is often the first point of contact for patients and represents Mercy through high standards of customer service, compassion, and adherence to its mission, values, and service standards. The role facilitates patients’ entry into Mercy facilities through activities that may include scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection. The representative ensures accurate patient information is obtained and entered into the patient record, and maintains knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements.

Requirements

• High school diploma required.
• Ability to communicate effectively orally and in writing.
• Excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and complete daily assignments accurately.
• Knowledge of and experience with various computer systems.
• Ability to use a 10-key calculator and computer keyboard.

Nice To Haves

• One to three years of clerical experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Some college helpful.

Responsibilities

• Represent Mercy as a first point of contact, providing compassionate service consistent with Mercy’s mission, values, and service standards.
• Facilitate patients’ entry into Mercy facilities.
• Perform scheduling and registration activities.
• Verify benefits and complete pre-certification and financial clearance, including pre-visit collection.
• Obtain accurate patient data and enter it into patient records.
• Maintain knowledge and competence regarding insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED