Patient Access Specialist - AFTERNOON SHIFT

Ensemble Health Partners • Christiansburg, VA

4d • $17 - $18 • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while meeting organizational goals, policies, and regulatory compliance requirements. The position is onsite at Carilion - New River Valley in Christiansburg, Virginia, and is an entry-level career opportunity. Compensation is $17.00–$18.15 per hour, based on experience. A CRCR certification is required within six months of hire and is company-paid.

The role includes patient registration and pre-registration, verification and collection of patient and insurance information, medical necessity and compliance checks, processing physician orders, explaining and distributing patient forms and instructions, and collecting point-of-service payments and past-due balances. The specialist also handles telephone switchboard calls, uses quality auditing and reporting systems, and supports accurate accounts and billing processes while providing compassionate customer service.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company-paid.

Responsibilities

• Perform admitting duties for patients admitted for hospital services, following organizational policies, processes, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls while providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts; audit accounts and ensure forms are completed accurately and on time; provide statistical data to Patient Access leadership.
• Pre-register patient accounts, including calling patients to obtain demographic, insurance, and other information and explain financial liabilities.
• Collect point-of-service payments and past-due balances, including offering payment plan options.
• Explain general consent-for-treatment forms, obtain required signatures, and record the witness’s name.
• Explain and distribute patient education and required documents, including Medicare and Tricare notices, observation and MOON forms, consent forms, and other designated forms and pamphlets.
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute and document ABNs as appropriate.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Professional development
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED