Patient Access Specialist

Great Salt Plains Health Center•Cherokee, OK

9d•$14 - $16

About The Position

This is a safety-sensitive position serving as a primary point of contact for patients entering and exiting the organization for medical and dental care. The Patient Access Specialist handles patient appointments made by phone or in person and acts as a liaison between patients, personnel, the Health Center, and other facilities within the organization. The role is responsible for patient registration and check-out information, appointment scheduling, collection procedures, payment handling, and supporting smooth patient flow. The position may work remotely at the supervisor’s discretion and in accordance with GSP Health policies, and requires working at satellite sites as needed.

Requirements

High school graduation is required.
Basic typing and computer skills.
Prior telephone experience.
Ability to communicate clearly.
Ability to manage multiple tasks and transition smoothly between tasks.
Ability to resume tasks after interruptions and adapt to change.
Ability to perform standing, sitting, walking, bending, and lifting throughout the day.

Nice To Haves

Medical experience is preferred but not required.

Responsibilities

Maintain a professional demeanor and create a positive first and last impression for patients.
Work cooperatively with others, maintain a positive attitude, and support the organization’s mission and community health center values.
Greet patients in the waiting area, complete registration forms, and update patient information.
Follow collection procedures during intake, including screening patients for prior balances.
Check the waiting area periodically to ensure patients are registered, served promptly, and not in acute distress; help maintain smooth patient flow between patients and staff.
Follow infection control policies and procedures, including isolating patients when appropriate.
Enter required registration and insurance information for new and established patients, and verify it annually.
Answer telephones at the intake or exit desk and handle calls according to current policies and procedures.
Schedule in-house follow-up and future appointments by phone using the computer; direct same-day appointment calls and walk-in patients to a nurse or dental assistant when the schedule is full.
Follow collection policies and procedures during the exit process.
Collect visit payments according to policy and balance funds at nightly closing using the eCW report.
Uphold patient confidentiality policies and procedures, including in front desk and check-out areas.
Address patient complaints according to Patient Complaint Resolution procedures.
Monitor the security of waiting areas regularly.
Assist visitors, vendors, pharmaceutical representatives, and repair personnel by directing them to the appropriate areas.
Participate in agency-sponsored staff training, including safety instruction, evacuation drills, and OSHA training.
Assist providers with requesting patient records and with copying as needed.
Work at satellite sites as needed.
Monitor supplies and submit purchase orders to the purchasing agent as needed.
Straighten the waiting room throughout the day.
Perform other related duties incidental to the role or assigned by the Patient Access Lead.
Alter standing, sitting, walking, bending, and lifting throughout the day.