Patient Access Specialist

Cook Children's Health Care System • Fort Worth, TX

3d • Onsite

About The Position

The Patient Access Specialist I provides access to services offered at the hospital and/or clinic. The role primarily facilitates patient registration and builds positive relationships with patients and families. It includes completing, presenting, and thoroughly explaining legal, ethical, and compliance-related documents to patients. This position does not provide patient care, although work may take place in a patient care area.

The position is based at the Dodson Medical Office Building in the Admitting/Registration Department. The listed schedule is first shift, with standard weekly hours of 20. Listed hours are Monday through Friday, 7:30 a.m. to 11:30 p.m., and Monday through Friday, 11:30 a.m. to 3:30 p.m.

Cook Children’s is an equal opportunity employer. It is a Texas-only employer; employees must maintain their primary residence in Texas and any licenses and credentials required for their position throughout employment.

Requirements

• High school diploma or equivalent.
• One year of healthcare experience in a physician office or hospital setting.
• Strong customer service skills.
• Understanding of the revenue cycle and appropriate financial resources for patients.
• Knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, commercial payers, and tasks performed in Patient Access Service areas.
• Detail-oriented approach.
• Professional and clear communication skills.
• Working knowledge of computer skills.
• Basic understanding of insurance benefits, especially in-network versus out-of-network and co-insurance versus co-pay.
• Basic ability to balance cash reports.
• Basic understanding of legal paperwork.
• Basic typing/keyboarding skills.
• Maintain primary residence in Texas throughout employment.
• Maintain licenses and credentials required for the position throughout employment.

Nice To Haves

• Insurance experience preferred.

Responsibilities

• Facilitate patient registration flow.
• Establish positive relationships with patients and families.
• Complete, present, and thoroughly explain legal, ethical, and compliance-related documents to patients.
• Provide access to hospital and/or clinic services.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED