Patient Access Specialist

Valleywise Health System • Tempe, AZ

9d

About The Position

Under the direction of the Patient Access Manager, the Patient Access Specialist delivers a high-quality patient experience by resolving inbound and outbound calls and performing patient access functions related to scheduling, pre-registration, and registration. The role provides customer service, answers patient questions, and routes calls to designated staff to support an efficient operational workflow for patients seeking services throughout Valleywise Health.

Requirements

• High school diploma or GED.
• One to two years of general clerical, customer service, or medical experience.
• Ability to read, write, and speak effectively in English.
• Working knowledge of Excel and Word.
• Basic data entry, 10-key, and keyboarding skills.
• Ability to handle multiple complex projects.
• Excellent written and verbal communication, time management, mentoring, and leadership skills.
• Competency in billing and collecting rules and regulations for all payers, and ability to direct, plan, schedule, and organize work accordingly.
• Ability to communicate and relate effectively with patients and hospital staff.
• Ability to work independently within established departmental policies and procedures.
• Knowledge of Arizona Medicaid programs, Medicare, AHCCCS, and other government programs.
• Knowledge of federal and state Fair Debt Collection Regulations.
• Knowledge of collections guidelines for commercial, managed care, workers’ compensation, and self-pay.
• Organizational, general math, and training skills.
• Good patient service and interpersonal skills, and demonstrated leadership skills for regular interaction with staff and leadership.

Nice To Haves

• Associate's degree in Business Administration, Finance, or a related field.
• Experience in a healthcare environment.
• Prior call center experience or experience with high-volume patient contact by phone.
• Prior healthcare registration and/or scheduling experience.
• Epic certification and HFMA certification.
• Bilingual ability.
• Typing speed of at least 30 words per minute is desired.

Responsibilities

• Resolve inbound and outbound calls related to patient access.
• Perform scheduling, pre-registration, and registration functions.
• Provide customer service and answer patient questions.
• Route calls to designated staff as appropriate to maintain an efficient operational workflow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED