Patient Access Representative

UBMD Physicians Group•Buffalo, NY

27d•$18 - $20•Onsite

About The Position

The Patient Access Representative at UBMD Pediatrics provides customer service and supports patients throughout scheduling and check-in, creating a smooth and welcoming experience. The role includes scheduling appointments, collecting patient and insurance information, verifying coverage, preparing charts, answering phone calls, processing referrals, and managing incoming mail and faxes. The representative also performs general office duties and maintains accurate patient records while supporting daily office operations. The position is full-time and onsite, with pre-scheduled hybrid work options also mentioned.

Requirements

High school diploma or equivalent.
Strong familiarity with medical terminology.
Previous experience with EMR systems.
Exceptional communication skills and a professional demeanor.
Ability to multitask and work under pressure with precision and empathy.
Commitment to cultural sensitivity and confidentiality when handling patient information.

Responsibilities

Schedule appointments and support the patient experience from booking through arrival.
Collect patient and insurance information, complete forms, and follow established protocols.
Book appointments, provide paperwork, and inform patients of important details.
Assist with pre-registration, verify insurance coverage, and prepare charts.
Answer phone calls, direct inquiries, and accurately record patient interactions.
Manage incoming mail, faxes, and referral requests.
Perform general office duties, including filing, scanning, and document preparation.
Provide exceptional customer service to create a positive patient experience.
Perform other tasks as assigned.