Patient Access Representative

Mary Bird Perkins Cancer Center • Minden, LA

10d

About The Position

The Patient Access Representative is responsible for patient registration, scheduling, collections, and authorizations. This comprehensive patient access role combines patient financial counselor and clinic receptionist duties. The representative provides customer-focused service to internal and external individuals and maintains positive working relationships with clinic staff and the access team to support clinical and financial patient care.

Requirements

• High school diploma or GED.
• At least 3 years of experience in a medical office.
• Knowledge of insurance benefits, authorization processes, and contracting.
• Ability to work independently.
• Strong organizational and communication skills.
• Ability to adhere to established goals and deadlines.
• Knowledge of Medicare, Medicaid, and private-payer practices and regulations.

Nice To Haves

• ICD-9/10 and CPT coding knowledge.

Responsibilities

• Receive and register patients, collect copayments and deductibles due at the time of service, and verify that required authorizations have been obtained.
• Manage incoming calls to the centers.
• Schedule follow-up appointments, diagnostics, treatments, and other patient access needs.
• Coordinate appointments with outside physicians and confirm valid authorizations before scheduled services.
• Verify patient demographics and insurance information and complete forms needed for compliance.
• Communicate with clinical staff to help ensure authorizations are not missed.
• Advise patients about available programs and direct them to appropriate support, such as a financial navigator.
• Perform other duties as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED