Patient Access Representative - Physician Clinic

Terrebonne General Health System • Rutland, OH

1d

About The Position

The Patient Access Representative validates and registers patients’ demographic, medical, and financial information accurately, completely, and promptly in accordance with departmental standards and procedures. The role communicates with patients, families, and staff from diverse backgrounds while maintaining confidentiality and providing excellent customer service.

The representative collects and verifies registration and pre-registration information, coordinates patient flow with other departments, explains policies and insurance requirements, and performs related technical tasks. The role also supports an efficient team environment, handles high registration volumes, resolves challenges professionally, and maintains compliance with legal and regulatory requirements.

Nice To Haves

• Knowledge of medical terminology.
• Working knowledge of ICD and CPT coding.
• Experience in patient registration.
• Experience in an insurance or medical office setting.

Responsibilities

• Communicate clearly and professionally with patients, families, and staff across diverse backgrounds while maintaining patient confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information during registration and pre-registration.
• Coordinate patient flow with scheduling, bed control, and nursing units to support efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, and address patient or family concerns appropriately.
• Contribute to a collaborative and efficient team environment through flexibility, professionalism, and a positive attitude.
• Resolve challenges diplomatically, offer constructive feedback for process improvement, and adapt to changes that enhance service delivery.
• Prioritize tasks and manage high volumes of registrations while maintaining accuracy and timeliness.
• Perform technical tasks, including assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures.
• Maintain compliance with legal and regulatory requirements and inform supervisors of concerns or issues.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed