Clinic Patient Access Representative

Allina Health • Richfield, MN

5d • $22 - $30 • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The Clinic Patient Access Representative provides patient access and scheduling support for new and established patients and serves as a liaison for patients, families, providers, and staff regarding access and service-related questions.

This is a 1.0 FTE position working 80 hours per two-week pay period, with an 8-hour day shift and no weekend rotation. The role is based at 407 W 66th St, Richfield, MN 55423-2304. The stated base hiring pay range is $22.04 to $30.01 per hour; starting pay depends on factors such as experience, education, and applicable union agreement.

Allina Health describes its mission as providing exceptional care by preventing illness, restoring health, and providing comfort. It emphasizes whole-person care, employee well-being, career growth, and an inclusive workplace. Benefit eligibility and offerings depend on FTE and union representation.

Requirements

• Must be at least 18 years old and have the education and/or experience needed to meet the required functional competencies listed in the job description.
• At least 2 years of experience as a medical receptionist in healthcare or in another customer service position.
• At least 2 years of basic medical terminology experience.

Nice To Haves

• High school diploma or GED.
• Vocational or technical training from a healthcare program.

Responsibilities

• Provide scheduling support and coordinate appointments.
• Schedule appointments for services within or outside the health system according to established guidelines.
• Coordinate required services, medical records, relevant patient information, and education materials.
• Serve as an in-clinic resource for patients, families, providers, and staff on scheduling, billing, and service questions.
• Process incoming calls and correspondence related to access, billing, or service inquiries.
• Facilitate billing-related requests, including price estimates and itemized statements.
• Provide first resolution for patient complaints and access concerns.
• Assist with patient account updates, including demographic and insurance information.
• Accurately document patient interactions in the electronic medical record.
• May complete prior authorizations and referrals, schedule specialty appointments, and manage assigned work queues.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed